AZ Department of Homeland Security (DOHS)
The Arizona State University Cloud Innovation Center, in partnership with the Arizona Department of Homeland Security (AZ DOHS), is developing the Cyber Homeland Information Portal (CHIP), a prototype solution that uses generative AI to provide real time support for organizations participating in AZ DOHS’s Cyber Readiness Program on cyber security tool implementation. Organizations with little or no IT resources can now leverage tools to secure their information systems with the help of AZ DOHS and the CHIP application.
Problem
Today, small organizations experience challenges in understanding the cyber security resources available to them and how to implement them in order to appropriately secure their networks and applications. AZ DOHS has limited resources to support the participating organizations through these decisions leading to backlogged inquiries and delayed responses.
Approach
The CHIP tool will allow organizations participating in AZ DOHS’s Cyber Readiness Program to receive real time answers to their questions about the program and tools they need to implement. Trained using program and product onboarding documentation, the CHIP application will leverage machine learning to respond to natural language queries, providing summarized answers, together with document citations for additional validation. If the organization wishes to escalate to a human, the tool will hand off to an AZDOHS agent, along with chat context for a seamless customer experience.
Supporting Artifacts
The Amazon Working Backwards process produces three artifacts - a Press Release, a list of Frequently Asked Questions, and a Visual depiction of the user experience. You can find the artifacts here:
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Next Steps
The ASU CIC is collaborating with AZ DOHS to develop a prototype solution for this use case.
About the ASU CIC
The ASU Smart Cities Cloud Innovation Center (CIC) is a strategic relationship with Amazon Web Services (AWS) and is supported by AWS on ASU’s Innovation campus - SkySong. The mission of the CIC is to drive Innovation Challenges that materially benefit the greater Phoenix metro area and beyond. The CIC will do this by solving pressing community and regional challenges, using shareable and repeatable technology solutions from ideation through prototype, as a service for the greater human good.
The CIC also provides real-world problem-solving experiences to students by immersing them in the application of proven innovation methods in combination with the latest technologies to solve important challenges in the public sector.
The challenges being addressed cover a wide variety of topics including homelessness, water conservation, vandalism, pedestrian safety, digital service delivery and many others. The CIC leverages the deep subject matter expertise of government, education and non-profit organizations to clearly understand the customers affected by public sector challenges and develops solutions that meet the customer needs.
For more information on the ASU CIC, to read about projects or to submit a challenge, please visit https://smartchallenges.asu.edu.